STEP Reform Initiative


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Service-Technology-Excellence-Program_STEP

Exciting things are happening in Snohomish County



Check out our new video and case study profiling Snohomish County's work with the Local Government Performance Center (Center). Snohomish County has embarked on a reform effort called the Service, Technology, Excellence Program (STEP), an effort to incorporate LEAN principles into county processes. With the launch of the STEP Initiative in January 2016, the Center brought targeted assistance to Snohomish County throughout the year. This new video documents the goals of STEP and how Snohomish County hopes to improve processes in order to benefit both customer service and employee morale; the case study provides some process-specific information and insights into improvements in the Planning and Development Services Department in Snohomish County.