Service Desk

The current strategy for service desk management and client support is to move forward with the ITIL model adapted to our individual staffing and budget limitations. We use Changepoint software and other tools to provide a comprehensive suite if ITSM offerings including:
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Base Management
  • Service Level Management
  • Configuration Management (CMDB)
  • Asset Management
  • Release Management