Cancellations & Changes
Cancellations
The policies below apply to CAMPSITES, YURTS, & (Flowing Lake) CABINS
Select another tab for policies on other facilities
IMPORTANT:
- Reservations booked online can be cancelled online. However, reservations booked (or modified) through the Call Center must be cancelled through the Call Center
- Do not delay your cancellation! Fees are based upon when the reservation is processed (during business hours) — not when requested.
Online Cancellation Instructions (recommended):
- Go to the Online Reservation System
- Log in to your account by clicking on the padlock icon in the upper right corner
- Once logged-in, click on the "MENU" tab and select "YOUR RESERVATIONS"
- Click on "CANCEL" link next to the reservation(s) you wish to cancel
- Verify refund amount before finalizing. See Refund section below
Call Center Cancellation Requests:
- Due to the delay in processing Call Center requests (which can affect your refund), online cancellations (if possible) are highly recommended.
- Call 425-388-6600 (M-F, 8:30am-4:00pm)
- Staff do not have access to credit card info to adjust fees or process refunds, so please have your card ready
- If you leave a message
- Follow-up! We will attempt to contact you for your card info, but we cannot complete the cancellation without processing the refund (or fee adjustment)
- Please include your name and the Confirmation # (or Site# and Date)
- If you are unable to get through, you may want to request a refund by check. Please allow 6-8 weeks to arrive
- Please be aware that, during busy season, messages may not be retrieved until the following business day
- Requests may also be e-mailed to the Call Center
Changes/Modifications
Modifications are changes to an existing reservation that alter the nights and/or sites.
- Changes from one park to another are not permitted.
- Any modification must retain at least 1 night of the original reservation.
- No modifications allowed less than 14 days from check-in.
- Modifications will be assessed (per site) a $10 fee.
- Modifications that reduce nights will need to be cancelled and re-booked. See Refund section for cancellation fees.
- Modifications must not violate the Friday/Saturday night stay requirement.
Refunds
The amount of your refund is based upon how far in advance your cancellation is made. Please be aware that transaction fees cannot be refunded. The following refund policy applies to campsite, cabin, yurt, and picnic shelter reservations:
- 14-Days out
- Cancellations processed at least 14 days prior to scheduled arrival date will receive a full refund less transaction fee and a $11 cancellation fee (per site). No refunds for picnic shelter cancellations less than 14 days out.
- 13 or fewer days out
- Cancellations processed less than 14 days, but more than 3 days, prior to arrival date will receive a refund minus transaction fee and one night's rental (per site or facility).
- 3 or fewer days out
- Cancellations processed 3 or fewer days prior to arrival date will receive a refund minus transaction fee and two night's rental (per site or facility).
- IMPORTANT: Cut-off dates are calculated at midnight
No-Show & Late Arrivals
A reservation becomes a no-show if you have not checked-in or cancelled by noon of the day following your reserved arrival date. All fees and charges (to a maximum of three nights) will be forfeited when your reservation turns to no-show. If you arrive after dusk and the entrance gates are closed, you may still enter the park by opening and closing the gate. Be sure to register in the morning to avoid no-show.
The above cancellation and change policies apply to one-time event rentals. Recurring/business rentals are subject to policies as outlined in their contract or permit.
Helpful Links
Reservation Troubleshooting and FAQs
Cancellations
Snohomish County Parks and the community greatly appreciate notification when you are unable to keep your reservation. Based upon when a cancellation is processed, you may be entitled to a refund. Cancellations can be processed immediately online by logging-in to your reservation system account, or by submitting a request in writing (see address below). Please note, cancellations processed through the Call Center will incur an additional Fee. Written requests, submitted after hours or on weekends or holidays, will not be processed until the next business day.
The policies below apply to the Kayak Kottage
Select another tab for policies on other facilities
Online Cancellation Instructions (recommended):
- Go to the Online Reservation System
- Log in to your account by clicking on the padlock icon in the upper right corner
- Once logged-in, click on the "MENU" tab and select "YOUR RESERVATIONS"
- Click on "CANCEL" link next to the reservation(s) you wish to cancel
Written Cancellation Requests:
Due to the delay in processing written requests (which can affect your refund), online cancellations are highly recommended.
- Should you submit a request in writing, please send via e-mail or postal service to:
Snohomish County Parks and Recreation
6705 Puget Park Drive
Snohomish, WA 98296
- Please include your name and the Confirmation # (or name and dates of stay).
Changes/Modifications
Modifications are changes to an existing reservation that alter the nights and/or sites.
- Changes from one park to another are not permitted.
- Any modification must retain at least 1 night of the original reservation.
- No modifications allowed less than 30 days from check-in.
- Modifications will be assessed (per site) a $10 fee.
- Modifications that reduce nights will need to be cancelled and re-booked. See Refund section for cancellation fees.
- Modifications must not violate the Friday/Saturday night stay requirement.
Refunds
The amount of your refund is based upon how far in advance your cancellation is made. Please be aware that transaction fees cannot be refunded. The following refund policy applies to campsite, cabin, yurt, and picnic shelter reservations:
- 30-Days out
- Cancellations processed at least 30 days prior to scheduled arrival date will receive a full refund less transaction fee and a $11 cancellation fee (per site).
- 29 or fewer days out
- Cancellations processed less than 30 days, but more than 14 days, prior to arrival date will receive a refund minus transaction fee and one night's rental (per site or facility).
- 14 or fewer days out
- Cancellations processed 14 or fewer days prior to arrival date will receive a refund minus transaction fee and two night's rental (per site or facility).
- IMPORTANT: Cut-off dates are calculated at midnight
No-Show & Late Arrivals
A reservation becomes a no-show if you have not checked-in or cancelled by noon of the day following your reserved arrival date. All fees and charges (to a maximum of three nights) will be forfeited when your reservation turns to no-show. If you arrive after dusk and the entrance gates are closed, you may still enter the park by opening and closing the gate. Be sure to register in the morning to avoid no-show.
The above cancellation and change policies apply to one-time event rentals. Recurring/business rentals are subject to policies as outlined in their contract or permit.
Cancellations
Snohomish County Parks and the community greatly appreciate notification when you are unable to keep your reservation. Based upon when we receive your written notification, you may be entitled to a refund. Cancellations can be done online (through your online reservation account) or by submitting a request in writing. Please note, written requests submitted after hours or on weekends or holidays will not be processed until the next business day. If you made a mistake making your online reservation, contact the Call Center immediately at 425-388-6600.
The policies below apply to PICNIC SHELETERS
Select another tab for policies on other facilities
Online Cancellation Instructions (recommended):
- Go to the Online Reservation System
- Log in to your account by clicking on the padlock icon in the upper right corner
- Once logged-in, click on the "MENU" tab and select "YOUR RESERVATIONS"
- Click on "CANCEL" link next to the reservation(s) you wish to cancel
Written Cancellation Requests:
Due to the delay in processing written requests (which can affect your refund) online cancellations are highly recommended.
- Should you submit a request in writing, please send via e-mail or postal service to:
Snohomish County Parks and Recreation
6705 Puget Park Drive
Snohomish, WA 98296 - Please include your name and the Confirmation # (or Shelter # and Date).
Changes
Shelter reservation changes can be made online or by submitted a request in writing. A transaction (change) fee, plus any applicable charge (e.g. upgrade or additional day), is assessed for each changed shelter. This balance must be collected before the change can take effect, so written requests, please contact the Call Center at 425-388-6600 if you do not receive a follow-up call in a timely manner.
Changes must meet the criteria below so not all requests can be honored. Date changes, requested less than 14 days prior to check-in date, will be processed as a cancellation/re-booking (with all applicable fees).
Change criteria:
- Changes cannot transfer to another park
- Facilities cannot be transferred to another person/party
- Date changes must be requested at least 14 nights prior to check-in
Refunds
- Picnic shelters must be cancelled at least 14 days prior to arrival date to receive a refund.
- The original reservation transaction fee and a cancellation fee will be deducted for each site cancelled. See Fees & Prices for the latest rates.
- No refunds for picnic shelter cancellations less than 14 days out. No exceptions.
No-Show & Late Arrivals
With exception to the shelters at Willis Tucker Park (or otherwise stipulated), picnic shelter reservations are for the entire day, which is 7:00 AM to approximately 30 minutes prior to sundown. Renters are highly encouraged to occupy their shelter by 11:00 AM, which ensures their guests find a parking space, and avoids the perception the shelter was "abandoned". If you do arrive late, be sure to bring a copy of your permit, just in case the shelter is occupied when you arrive.
Cancellation/Refunds
- All cancellation requests must be submitted in writing.
- Requests received 60 or more days in advance of scheduled event date will receive a full refund minus a $100 cancellation fee and any applicable processing fee(s) (e.g. Insurance processing fee or invoicing fee).
- Requests received at least 31 days, but no later than 59 days in advance will receive a full refund minus a $250 cancellation fee and any applicable processing fee(s).
- Requests received 30 or fewer days in advance will be refunded the damage deposit only.
- Unused hours cannot be refunded.
- Processing fees cannot be refunded.
Changes
- Date changes or reduction in hours will be accepted no later than 60 days prior to event
- Changes in time (equal to or extending hours) will be accepted up to 48 hours prior to event (pending availability of Event Host).
Written Requests
Send written requests via email or to:
Snohomish County Parks and Recreation
6705 Puget Park Drive
Snohomish, WA 98296