Enhanced Emergency Services Communication System (EESCS)
About EESCS
The Enhanced Emergency Services Communication System is a division of the Department of Emergency Management. EESCS is responsible for maintaining the technical side of the 911 system in Snohomish County. EESCS works with telecom and internet providers to route calls to the Snohomish County 911 center. EESCS also administers the 911 taxes for Snohomish County.
Local Fire, Police, and Non-Emergency Number Lookup
Help keep 911 lines open for true emergencies. Use the Non-Emergency Contact Information App to look up your local Police, Fire and Dispatch center’s non-emergency contact information.
If there is an immediate emergency threat to life or property, contact 911
- ANY urgent/emergent medical or fire situation
- ANY in progress crime, suspicious activity, or anytime a person fears for their safety or the safety of others
For non-emergencies in Snohomish County call 425-407-3999
Examples of non-emergencies include:
- A crime that occurred earlier and there is no suspect information
- Situations where emergency services personnel are needed but there is no immediate danger to life or property
- A found pet or property
- Illegal firework complaints
To report a power outage, call Snohomish County PUD at 877-783-1001
If you are not sure if your situation is an emergency, contact 911.
When you call 911, be prepared to answer the call-taker's questions, which may include:
- The location of the emergency, including the street address
- The phone number you are calling from
- The nature of the emergency
- Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency
For more information please see our brochure (PDF)
Snohomish County communications centers are reminding everyone to be prepared for major events such as floods, earthquakes or other disasters.
During a major event, 911 services may not be available right away. Being prepared can help keep your family safe until help can arrive. In conjunction with the Snohomish County Department of Emergency Management, here are a few tips to help be prepared:
Be Informed
- Know the hazards that affect you. Make sure you have a way to monitor media and receive important messages from local emergency services.
- Sign up to receive emergency alerts and severe weather warnings that could directly impact you and your family. This service, powered by AlertSense, allows fire, police and other emergency response agencies to warn residents of events such as need for immediate evacuation, crime/imminent danger, and local area emergencies.
- Go to http://public.alertsense.com/SignUp/?regionID=1129
- Get a NOAA radio or other battery powered radio device to keep up-to-date on news and conditions.
Make a Plan
- What are your family’s unique circumstances? Do you have pets? Older family members? Special Needs? Plan to meet those needs. Also have a household communications plan.
- Nobody plans to call 911, but a little planning can make a big difference if there is a fire, medical or police emergency. Snohomish County residents can sign up for Smart911, a free service that helps you provide information that may help emergency responders save valuable seconds in an emergency. You control what information you provide.
- Sign up at Smart 911
Build a Kit
- Gather supplies like food, water, basic first aid and tools, prescriptions, a flashlight, radio, cell phone car charger and batteries for at least seven days. Make copies of your important documents.
- There are many websites that provide checklists and ideas for making a preparedness kit and can help you become more prepared. Check out the following:
Help Each Other Out
- Get trained in first aid and CPR. Plan with your neighbors and coworkers how you would respond and share resources in a disaster. Washington State's Map Your Neighborhood (MYN) program, recognizes that during an emergency, "your most immediate source of help are the neighbors living around you."
- Find more information about Map Your Neighborhood.
If you have questions, please contact SNOCOM 911 Executive Director Terry Peterson at 425-774-2521 or email Terry Peterson, or SNOPAC 911 Executive Director Kurt Mills at 425-407-3911.
Smart911 is available in Snohomish County
Smart911 gives you, as a citizen, the ability to proactively provide important details about yourself and your family to 9-1-1 before an emergency happens. Your information is stored in a secure facility and is only made available to 9-1-1 when you make an emergency call from a phone tied to your Safety Profile.
Smart 911 will also send you emergency notifications if there is an emergency in your community.
Click the link to the left to sign up.