Long Term Care Ombudsman Program

Washington State Ombuds Logo

"Ensuring the Dignity, Rights, and Well-Being of Individuals Living in
Long-Term Care Today and Tomorrow."
 Snohomish County Information & Complaint Line:
(360) 862-1100

Statewide Hotline: (800) 562-6028
TTY: (800) 737-7391

The Washington State Long-Term Care Ombudsman Program (LTCO) advocates for residents of nursing homes, adult family homes, and assisted living facilities. Our purpose is to protect and promote the Resident Rights guaranteed these residents under Federal and State law and regulations.

We are trained to receive complaints and resolve problems in situations involving quality of care, use of restraints, transfer and discharge, abuse and other aspects of resident dignity and rights.

Who Can Use the Ombudsman Program?

  • Residents of Nursing Homes, Assisted Living Facilities,  Adult Family Homes and Veteran’s Homes,
  • Relatives and friends of residents in long-term care facilities,
  • Administrators and employees of Nursing Homes, Assisted Living Facilities, Adult Family Homes and Veterans’ Homes,
  • Any group or individual concerned about the welfare of residents of long-term care facilities,
  • The community-at-large. 
  • Mailing Address:
    Snohomish-King LTCO Program
    c/o Multi-Service Center
    P.O. Box 23699
    Federal Way, WA 98039
FAX: (253) 815-8173