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Sheriff’s Office Launches New Communication Tool for 911 Callers



CONTACTS: Courtney O’Keefe, Director of Communications, Snohomish County Sheriff’s Office, Courtney.O’, 425-388-3865, Media line: 425-249-6263


SNOHOMISH COUNTY, Wash. – Last week, the Sheriff’s Office launched a new communication tool called SPIDR Tech, a software that will send real time text message updates to 911 callers. In an effort to increase proficiency, transparency, and provide excellent customer service, SPIDR Tech gives our agency the ability to communicate updates to 911 callers before deputies arrive and close the communication loop by collecting feedback on each person’s experience in real time.


The new technology will help expand our community engagement efforts and help our office analyze our operations and improve customer service. SPIDR Tech has the ability to advise callers of a delayed response time and provide callers with their incident numbers for follow-up information. When an incident concludes, the caller will receive an optional short survey to provide feedback on their overall satisfaction. 


“We are excited to launch this software throughout unincorporated Snohomish County,” said Sheriff Adam Fortney. “This is one more layer of transparency that will give us the opportunity to communicate directly with community members and provide them real-time information and updates. At a time when it is crucial for law enforcement to engage with the public, this new technology will enhance our ability to keep residents informed, receive instant feedback and better serve the residents of Snohomish County.” 


SPIDR Tech was founded in California by former law enforcement officers who wanted to help agencies leverage their own data to improve customer service and increase efficiency.