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1. Do I have to register to use File & Serve?

Yes, all users must register prior to using File & Serve. It is free to sign up for an account, all you need is an email address.  You will receive an e-mail confirmation that contains your username and password.

Note: If you cannot self-register to use File & Serve, contact your Firm Administrator to get a username and  password. The Firm Administrator registers the firm and is responsible for setting up and maintaining all information for system users, credit card accounts, and attorneys at the firm.

2. What if I forget my password?

Perform the following steps to reset your password:

• Go to your File & Serve home page.
• Click the Forgot Password? link on the login screen. The Reset Password dialog box opens.

3. Is documentation available for using File & Serve?

Yes, the File & Serve User Guide, Quick Reference Guide, and Frequently Asked Questions (FAQs) are available for your reference on the website.

You can access the documentation on the File & Serve home page, or by clicking the Info link at the top of the screen when you are logged into the site.

4. Is training available for using File & Serve?

There is a 45-minute, pre-recorded training available here.

Tyler Technologies offers webinars on the www.efilewa.com website under Information for Filers. They also offer regularly-scheduled, live online training sessions for File & Serve. To access the training schedule, click here. If the page is blank, there are currently no webinars scheduled. 

Note: Tyler, not the Snohomish County Clerk, provides the training. Tyler trainings are not Snohomish County Clerk specific.

5. What are the computer requirements for using File & Serve?

File & Serve is a web-based system that is designed to be compatible with typical office workstations. No special setup or software installations are required to use File & Serve. See the recommended computer settings below.

Note: First-time users of File & Serve may be prompted to download and install Microsoft® Silverlight.

The recommended settings for your workstation are as follows:

• Web Browser Requirements: File & Serve is supported by current versions of the Windows operating system using Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari. 
• Connection Requirements: High-speed connection is recommended.
• Minimum Screen Resolution: For best results, a setting of 1024x768 is recommended.

6. Who can use File & Serve?

Anyone can use File & Serve. If you are not an attorney, you can register either as an "independent user" or a "firm administrator."

7. Why am I having difficulty viewing the entire web page on my screen?

Difficulty viewing the entire web page may be a screen resolution issue. To resolve this issue, perform the following steps:

• Open Properties on your desktop.
• Select the Settings option.
• Under Screen Resolution or Screen Area, slide the bar to select 1024x768 pixels.
• Click OK.