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1. What is the Long-Term Care (LTC) Ombudsman Program?
2. What is the legal authority of the LTC Ombudsman Program?
3. Why haven’t I heard about the LTC Ombudsman Program before?
4. What does a LTC Ombudsman do?
5. Do you only visit facilities when you have a complaint?
6. How does someone become a Volunteer Ombudsman?
7. Does the LTC Ombudsman Program report all complaints to DSHS?
8. Who should I call if about Residents Rights or if I think a resident’s rights are being violated?
9. Who should I call if I have a concern about a Volunteer or Regional Ombudsman?
10. What are the most common complaints the local Ombudsman Program receives about long term care facilities?